Who we are and what this covers
We’re the team behind Springle. This policy covers the Mac app, our website, and the online services behind them.
Springle is made by [Company legal name], a Delaware company (“Springle”, “we”, “us”), from the creators of springbase.ai. We are responsible for the personal information described here (in some places this is called being the “controller”).
This policy applies to:
- the Springle app for macOS, including its voice and typed help, Guide me, Auto and Do it for me, the notebook, reminders, scam checks and connected apps;
- your Springle account, plans, Springle Family and trusted helper alerts;
- our website at getspringle.com, including pricing and checkout pages; and
- any time you contact us.
It doesn’t cover the websites and apps you use with Springle (your email, your bank, your calendar). Each of those has its own policy. Using Springle is also subject to our Terms of Use.
When Springle sees and hears
Nothing is heard or looked at until you call Springle. While it helps, it listens to you and looks at your screen. When it’s done, it stops.
- RestingNothing is heard. Nothing is looked at.Mic off · Screen off
- You callHold Control + Option to speak, or tap to type. The microphone is used only for speaking.Mic on
- Springle helpsIt looks at your screen to know what to point at or press, only while it’s helping.Screen on
- DoneNothing listens and nothing looks until you call again.Mic off · Screen off
A few details, so there are no surprises:
- Pausing in a conversation. In a spoken conversation, Springle may “rest” after a quiet spell to save talk time. While resting, your Mac’s own speech recognition listens on your Mac, and nothing is sent anywhere until you speak to Springle again. Springle only rests this way on Macs that can do this on-device.
- Only speech is sent. By default, Springle holds back microphone audio when no one is talking.
- Typing never uses the microphone. A typed conversation sends only what you type.
- Pictures of your screen are taken on demand, when Springle needs to look to help you. It doesn’t record your screen in the background.
What we collect
Your Google sign-in details, your plan and how much of it you’ve used. While helping, what you say and type and what’s on your screen goes to an AI provider to work out the answer. We don’t keep it on our servers.
Information you give us
- Account. You sign in with Google. We receive your name, email address and a Google account ID. We never see your Google password.
- About you, if you choose. The name you want Springle to call you, the name of someone you turn to for help, and your town. These stay in Springle’s settings on your Mac and are included in Springle’s instructions to the AI so it can help you personally.
- Trusted helper. If you add a helper for scam alerts (Springle Family), we store their name and email address and the time you added them. See Family and helpers.
- Family. If you invite someone to Springle Family or join one, we store who is in the family and when they joined.
- Payments. Paddle, our payment partner, collects your payment details directly. We never see or store your full card number. We receive your plan, billing period, subscription status and Paddle customer and subscription IDs.
- Early access. If you join our early-access list on the website, we keep your email address to tell you when there’s room.
- Messages to us. If you email us, we keep what you send so we can help.
Information used while Springle helps you
To help you, Springle sends some information from your Mac to an AI provider (see AI providers). It’s used to answer you in that moment. We do not store it on our servers.
| What | When | Protections |
|---|---|---|
| Your voice | While you hold Control + Option, or during a spoken conversation you started | Only speech is sent by default. We don’t record or keep audio. |
| What you type | When you type to Springle | Messages that look like passwords, card numbers, one-time codes, ID numbers or API keys are held back and never sent. |
| A description of your screen | Each time Springle looks | The names and labels of what’s on screen. Values are kept short, and filled-in private fields show only as “filled in”. Text that tries to give Springle orders is hidden from the AI. |
| Pictures of your screen | When a description isn’t enough, when zooming in, or to point precisely | Password, card, bank, ID, PIN and code boxes are blacked out before the picture leaves your Mac. If that can’t be done, the picture isn’t sent. Pictures are small and compressed, and taken of the screen you’re working on. |
| Your calendar and reminders | Only when you ask, like “what’s on tomorrow?” | Only the events or reminders needed to answer, and only with your macOS permission. |
| Your town and time zone | In Springle’s instructions | Town, region, country, date and time zone, never exact coordinates. See Location below. |
| Notes you keep | When Springle looks something up in your notebook, or explains something | Only notes you can see, and only the facts about you that you chose to keep. |
| Web look-ups | When Springle checks something online | Only a short search query, never your screen. Names, card, ID and long account numbers, and the personal part of email addresses are removed first. |
An honest limit. Springle finds sensitive fields using the information macOS gives it. It catches the standard ones, but no tool can guarantee it will spot every secret on every screen. Other apps that are visible on your screen can appear in a picture. If something very private is open, close it or move it aside before asking Springle to look.
Location
If you allow it, Springle asks macOS for your Mac’s approximate location (accurate to about a kilometre) at most once an hour, and uses Apple’s maps service to turn it into the name of your town. Only the town, region and country are used and passed on. Coordinates are never sent to an AI provider or to us. You can type your town in Settings instead, or switch location off. Turning it off makes Springle forget the town it found.
Information collected automatically
- How much you’ve used. The number of asks, minutes of talk time and explanations each month, so we can apply your plan’s allowances. These are counts only, never what was said.
- Connected-app receipts. When Springle uses a connected app, our server records which action was used (for example “create calendar event”), whether it worked, and when. It doesn’t record what was in it.
- Scam alert receipts. When an alert goes to your helper, we record that one was sent and whether it was delivered, not what it said.
- Update checks and app health. To deliver updates safely, the app checks for new versions and sends its version, update channel, macOS version and processor type, along with a random install ID created on your Mac. It also reports whether a new version started properly or closed unexpectedly. The install ID isn’t linked to your account, and our server stores only a scrambled (hashed) version of it.
- Technical logs. Like any online service, our hosting provider records technical details of requests, such as IP address and time, to keep the service secure and working.
Springle has no third-party analytics, advertising or crash-reporting tools built in.
What stays on your Mac
Your notebook, learned tasks and Springle’s activity log are saved on your Mac, under your control. We can’t see them.
| What | Where | What’s in it |
|---|---|---|
| Notebook | ~/Library/Application Support/Springle/NotebookOr your iCloud Drive, if you turn that on | Your notes, clips and reminders, with earlier versions of each note. Passwords, card numbers and codes are refused. Clips move to the archive after 30 days unless pinned. Deleted notes go to the Trash. |
| Learned tasks | ~/Library/Application Support/Springle | Up to 60 tasks Springle has done before, with short descriptions of the steps, so it can do them faster next time. Never what you typed. Clear them in Settings → Helping. |
| Activity log | ~/Library/Logs/Springle | What happened in each session: tasks, buttons pressed, websites visited, look-ups and scam warnings. No audio and no pictures. What was said is only kept if you turn on “Keep what was said in the session log” (off by default). macOS may also keep copies of these lines in its own system log. |
| Typed history | Springle’s settings | Your last 50 typed messages, so the ↑ and ↓ keys work. You can clear it. |
| Settings and sign-in | Springle’s settings and the macOS Keychain | Your choices, the details you gave about yourself, a cached copy of your plan, and your sign-in session (kept securely in the Keychain, on this Mac only). |
| Session recordings | ~/Library/Application Support/Springle/Recordings | Off by default. A testing feature. If turned on, it saves pictures of the screen (with secrets blacked out), what was said and Springle’s choices. Only turn it on with the agreement of the person using the Mac. |
You can delete any of these at any time. Removing Springle and these folders removes them for good.
How we use your information
To help you, to run your account and plan, to keep Springle safe and working, and to talk to you when needed. Nothing else.
- To help you: understand what you ask, see what’s on your screen, point the way or take the steps you asked for, and answer you.
- To run your account: sign you in, apply your plan and its allowances, manage your Springle Family, and process payments through Paddle.
- To protect you: spot scams, block unsafe actions, and send scam alerts to your trusted helper if you set one up.
- To keep Springle safe and reliable: deliver updates, notice when a version isn’t working and roll it back, prevent abuse, and enforce our Terms.
- To talk to you: answer your messages, tell you about important changes to Springle, your plan or this policy, and (if you joined the list) tell you about early access.
- To meet our legal obligations: for example tax, accounting and responding to valid legal requests.
What we never do
- We never sell or rent your personal information.
- We never use it for advertising, or share it for targeted ads.
- We never train AI models on your voice, your screen, your messages or your notes.
- We never keep your passwords, card numbers, PINs or one-time codes.
AI providers
Springle’s smarts come from leading AI providers. Your Mac talks to them directly over an encrypted connection, under business terms that don’t let them train on your data.
When Springle helps you, the information described in What we collect is sent from your Mac to an AI provider to work out what to say and do. Which provider handles a request depends on the feature:
| Provider | Used for | What it receives |
|---|---|---|
| Google (Gemini) | Voice conversations, turning speech into text, planning steps, and pointing precisely | Your voice, typed messages, screen descriptions and pictures, and Springle’s instructions |
| OpenAI | Voice conversations, typed conversations, and explanations | Your voice, typed messages, screen descriptions and pictures, and Springle’s instructions |
| Anthropic, or OpenRouter | Explanations for your notebook | Your question, a short description of what matters on screen (never the picture), and the facts you chose to keep |
| TypeSafe | Help deciding steps, and telling when you want Springle to stop | Short screen text (with private fields left out) and what you say |
| Exa | Web look-ups (paid plans) | A short, cleaned search query. Never your screen. |
We use these providers under their business (API) terms. Under those terms they may not use your content to train their models, and they may only use it to provide their service to us. Like most AI providers, they may keep what they receive for a limited time to run the service and to detect abuse. For example, OpenAI keeps typed conversations for up to 30 days so a conversation can continue where it left off. Their own policies explain this in detail.
AI can make mistakes. Springle’s safety rules (what it may do on its own, what needs your yes, and what it never does) are enforced by the app on your Mac, not by the AI. Our Terms of Use explain this.
If speech recognition on your Mac isn’t available for your language or Mac, macOS may use Apple’s servers to turn your speech into text. Apple’s privacy policy applies to that.
Connected apps
If you connect apps like Gmail or Calendar, Springle can read and act in them when you ask. Our partner Composio keeps the secure keys to them, not your Mac and not our database.
On the Springle and Springle Family plans, you can connect up to 25 apps, including Gmail, Google Calendar, Drive, Docs, Sheets, Outlook, Slack, Notion and more. Here’s how it works:
- Connecting. You sign in to each app on that app’s own page, in your browser, and choose what to allow. Springle asks before starting to connect an app and never clicks through a permission screen for you.
- Keys. The access keys (tokens) are held securely by Composio, our connection partner. They’re never stored on your Mac or in our database.
- Use. When you ask (“find the email from the dentist”, “put lunch with Sam on Thursday”), Springle sends the request to the app through our server and Composio. The content passes through to answer you. Our server keeps only a receipt (which action, whether it worked, when) for 30 days.
- Disconnecting. You can disconnect an app in Springle at any time. To be thorough, also remove Springle’s access in that app’s own security settings (for Google, at myaccount.google.com/permissions).
Google user data. Springle’s use and transfer of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. We use Google data only to do what you ask, never for advertising, never to train AI models, and people at Springle don’t read it unless you ask us to (for example for support), it’s needed for security, or the law requires it.
Family and trusted helpers
Your helper hears about scams Springle spots, never what’s on your screen. You choose your helper, and you can remove them any time.
Springle Family
Springle Family covers two people, each on their own Mac. The person who buys the plan invites the other with a code. Both people can see each other’s name and email address in Springle, and share one pool of talk time. Neither person can see the other’s conversations, screen, notebook or activity.
Trusted helper alerts
If you choose a trusted helper, Springle emails them when it spots a scam on your screen, like a fake virus warning or a suspicious payment request. The email says what Springle spotted, in a sentence, and your name. It never includes a picture of your screen or what you were doing otherwise. We send at most three alerts an hour. If a family member hasn’t picked a helper, alerts go to the person who owns the Family plan.
We store your helper’s name and email address only to send these alerts, and delete them as soon as you remove your helper. Please only add someone who has agreed to be your helper.
If you’re a helper and would rather not get alerts, email us at bharat@innoventuresai.com and we’ll stop them and delete your details.
Our website and cookies
Our website uses no analytics, no ad trackers and no cookies of our own. Checkout is run by Paddle.
- No tracking. getspringle.com has no analytics, advertising pixels or tracking cookies, so there’s no cookie banner to click through.
- Fonts. Our pages load typefaces from Google Fonts, so your browser connects to Google, which receives your IP address and browser details as part of that request.
- Checkout. Our checkout page loads Paddle’s secure checkout. Paddle may use cookies and similar technology for payment, security and fraud prevention, as described in Paddle’s policies.
- The demo on our home page runs entirely in your browser. It doesn’t use your microphone or send anything to us.
- Global Privacy Control. Since we don’t sell or share information for advertising, there’s nothing to opt out of. We still honour Global Privacy Control signals.
How long we keep it
As short as we can. Receipts go after a month or so. Account details stay until you ask us to delete your account.
| Information | How long |
|---|---|
| Your voice, screen and conversations | Not stored by us. AI providers keep them only as described in AI providers. |
| Account (name, email) | Until you delete your account |
| Monthly usage counts | While your account is open |
| Usage receipts | About 40 days |
| Connected-app receipts | About 30 days |
| Connected-app keys (at Composio) | Until you disconnect the app or delete your account |
| Trusted helper’s name and email | Until you remove your helper, or they ask us to |
| Scam alert receipts | While your account is open |
| Family membership | Until someone leaves or is removed from the family |
| Subscription and billing records | As long as tax and accounting laws require, usually up to 7 years |
| Update checks and app health | Not linked to your account. Kept only while useful to keep updates safe. |
| Early-access email | Until you’re invited or ask to be removed |
| Emails with us | Up to 3 years after the conversation ends |
| On your Mac | Until you delete it (see What stays on your Mac) |
When you delete your account, we delete or anonymise your information within 30 days, apart from what the law requires us to keep. Copies in encrypted backups expire on their normal cycle.
How we protect it
Encryption, strict access rules, as little data as possible, and secrets that never leave your Mac in the first place.
- Collect less. The best protection is not having it. We don’t store your conversations, screens or notes on our servers.
- Blank out secrets at the source. Private fields are blacked out on your Mac before any picture is sent.
- Encryption in transit. Everything Springle sends travels over encrypted connections (HTTPS and secure WebSockets).
- Keychain. Your sign-in is stored in the macOS Keychain, available only on this Mac.
- Locked-down database. Personal tables on our server can’t be read by the app or the public. Only our server code can reach them, and our admin tools see only overall numbers, never individual accounts.
- Signed updates. Every update is cryptographically signed, so your Mac only installs genuine Springle releases.
- Can’t be talked into things. Words on a screen or web page that try to give Springle orders are hidden from the AI and flagged.
No system is perfectly secure. If a breach affects your personal information, we’ll tell you and the relevant authorities as the law requires, and explain what we’re doing about it.
Your choices and rights
It’s your information. Ask for a copy, a correction or deletion, and we’ll do it. Wherever you live.
In the app, any time
- Turn off location, the session log’s record of what was said, “Answer from notes”, iCloud for your notebook and more, in Settings.
- Forget learned tasks, clear typed history, delete notes, and disconnect apps.
- Remove your trusted helper, or leave a Family plan.
- Revoke Springle’s microphone, screen recording, accessibility, calendar, reminders or location access in macOS System Settings → Privacy & Security.
- Sign out, which removes your sign-in from this Mac.
Rights we give everyone
Whatever the law where you live, you can ask us to:
- See itGet a copy of the personal information we hold about you.
- Take it with youGet it in a common, machine-readable format.
- Fix itCorrect anything that’s wrong or out of date.
- Delete itDelete your account and personal information.
- Object or restrictAsk us to stop or limit a particular use.
- Withdraw consentChange your mind about anything you agreed to, at any time.
How to ask. Email bharat@innoventuresai.com from the email address on your Springle account, saying what you’d like. We’ll reply within 30 days (45 days where US state law allows, and we’ll tell you if we need longer). We may need to confirm it’s you before acting. You can also ask someone you trust, such as a family member, to make a request for you, with your written permission. It’s free, and we’ll never treat you differently for using your rights.
If we turn down a request, we’ll explain why. You can ask us to look again by replying with “Appeal” in the subject line, and if you’re still not happy, you can contact your local data protection authority or state attorney general.
Extra details for where you live
Some laws ask us to explain things in a particular way. Here they are.
United States, including California
Residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other states with privacy laws have the rights described above. In the last 12 months, we have collected these categories of personal information, from you and your use of Springle, for the purposes in How we use it:
| Category | Examples | Disclosed to |
|---|---|---|
| Identifiers | Name, email address, account ID, install ID, IP address | Supabase, Google, Paddle, Composio, Resend |
| Commercial information | Plan, subscription status and history | Supabase, Paddle |
| Internet or electronic activity | Usage counts, connected-app receipts, app version and health | Supabase |
| Audio, electronic and visual information | Your voice and pictures of your screen, while Springle helps (not stored by us) | AI providers |
| Approximate location | Your town, region and country | AI providers |
| Sensitive personal information | Account sign-in, which we use only to provide Springle. We don’t use sensitive information to infer things about you. | Supabase, Google |
We do not sell personal information or share it for cross-context behavioural advertising, and haven’t in the last 12 months. We don’t knowingly collect information from anyone under 18.
European Economic Area, the UK and Switzerland
We rely on these legal bases:
- Contract: to provide Springle and your plan, including sending your requests to AI providers so Springle can help you.
- Legitimate interests: keeping Springle secure, preventing abuse, delivering safe updates and improving reliability. We’ve weighed these against your rights, and you can object.
- Consent: location, connected apps, iCloud for your notebook, session recordings and early-access emails. You can withdraw it any time.
- Legal obligation: tax, accounting and lawful requests.
You also have the right to complain to your local data protection authority.
International transfers
We’re based in the United States, our database is hosted in India, and our providers work in the United States and elsewhere. Wherever your information goes, we protect it as this policy describes. When we transfer personal information out of the EEA, the UK or Switzerland, we use safeguards such as the European Commission’s Standard Contractual Clauses (and the UK Addendum) or an adequacy decision.
Canada, Australia and New Zealand
You have the rights to access and correct your personal information described above, and to complain to the Office of the Privacy Commissioner in your country. Your information may be stored and processed outside your country, as described under International transfers.
Age limit
Springle is for adults, 18 and over.
Springle isn’t meant for anyone under 18, and we don’t knowingly collect personal information from children. If you believe a child has given us personal information, email us and we’ll delete it.
Changes to this policy
If we change something important, we’ll tell you before it takes effect.
As Springle grows, this policy will change. We’ll update the date at the top each time. For important changes, especially anything that affects what leaves your Mac or who receives it, we’ll tell you in the app or by email at least 14 days before they take effect. Where the law requires, we’ll ask for your consent.
Contact us
A real person reads every message.
Questions, requests or worries about your privacy are welcome.
[Company legal name] (Springle)[Registered address], United States
bharat@innoventuresai.comLast updated 2 October 2026. Read our Terms of Use.